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1. What is the main price: On the price tag or at the checkout ?
( fhgf@sibmail.com )

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1. What is the main price: On the price tag or at the checkout ? ( fhgf@sibmail.com )

The answer to your question. ( advokattom@mail.ru )

According to the provisions of the Civil code: Article 493 the contract of retail purchase and sale is considered to be concluded in the proper form from the date of issuance by the seller to the buyer of a cash or sales receipt or other document confirming payment for the goods. Article 500 1. The buyer is obliged to pay for the goods at the price declared by the seller at the time of conclusion of the contract of retail purchase and sale. From the above provisions of the law it follows that the sale of goods under the contract of retail sale, you must pay for the goods at a price announced by the seller at the time of conclusion of the contract, that is, at the box office.

According to provisions of the Law of the Russian Federation of 07.02.1992 N 2300-1 " about consumer protection ": Article 10 1. The seller is obliged to provide the consumer with the necessary and reliable information about the goods in a timely manner, ensuring the possibility of their correct choice. 2. Information about the goods must necessarily contain, including the price in rubles and the conditions for the purchase of goods. From the above it follows that the seller, in the face of the supermarket is obliged to provide reliable information about the price of the goods when it is selected by the buyer, that is, when it is on the shelf, not at the checkout, when the buyer has already made a choice, guided by the unreliable price.

For such actions, the code of administrative offences provides for administrative liability: Article 14.8 1. Violation of the consumer's right to obtain the necessary and reliable information about the goods sold entails a warning or an administrative fine for officials in the amount of five hundred to one thousand rubles; for legal entities - from five thousand to ten thousand rubles.

To bring the supermarket to justice, you can apply to the .

HOW TO ACT

The goods must be sold to the consumer at the price indicated on the price tag,

Remind the seller, the administrator about this and about

Paragraph 1 of article 10 of the law " on protection of consumer rights " States: " the manufacturer ( contractor, seller ) is obliged to provide the consumer with the necessary and accurate information about the goods ( works, services ), ensuring the possibility of their correct choice." Paragraph 2 of the same article adds that the price of goods in rubles is an integral part of this information. - in the Civil code of the Russian Federation there is such a thing as an offer, i.e. a documented proposal. In stores, the price tag is a public offer, and the seller is obliged to sell you the goods at the price specified in this offer

Demand to immediately correct the violation of the law, i.e. to sell you the goods at the price indicated on the price tag. You can defend your case by contacting the : you need to find witnesses who can confirm your words. It can be your friends or relatives who came with you to the store, you can take a picture of the price tag. If you manage to add a date and time to the frame – it will be even better. You can put the included mobile phone to the price tag ( to see the date and time ) and take a picture.

Demand a complaint book and be sure to leave a record of what happened. Write in detail what you bought, when, what price was on the price tag, what price in the check. In your complaint, demand from the store administration a written response to your appeal. This answer will serve as the proof for Rospotrebnadzor. Contact your local Department of , a statement drawn up in two copies. Attach the response from the store to your complaint, as well as a photo of the price tag made in the store, and a check to the application.

As a result of inspection on your complaint, can fine the store, and in case of repeated violations – close. Responsibility of the store. Article 14.7. Deception of consumers Measuring, hanging, cheating, misleading about consumer properties, quality of goods ( work, services ) or other deception of consumers, except as provided for in paragraph 1 of article 14.33 of this Code, in organizations engaged in the sale of goods, performing work or providing services to the population, as well as citizens registered as individual entrepreneurs in the field of trade (services), as citizens working for individual entrepreneurs, - entails the imposition of an administrative fine on citizens in the amount of one thousand to two thousand rubles; on officials - from one thousand to two thousand rubles; on legal entities - from ten thousand to twenty thousand rubles. Article 14.8. Violation of other consumer rights 1. Violation of the right of the consumer to obtain the necessary and reliable information about the sold goods ( work, service ), the manufacturer, the seller, the contractor and the mode of their work-entails a warning or an administrative fine for officials in the amount of five hundred to one thousand rubles; for legal entities - from five thousand to ten thousand rubles.

As a rule, when you start to make all these actions ( taking pictures of the price tag, leaving a record in the complaint book ), sellers will agree to return you the difference in price.

Go to court or not-your case, moral damage in our country is estimated at a small amount, except that only you will return the difference in price. But it's obviously winning with a well-gathered evidence.


But on the other hand, after inspections from store will be more closely monitor their price tags.

In most cases, if you do what is described in this article – you will return the difference in price in the store and will not argue with you and bring to complaints to the . After all, it is better to return ten rubles and forget about you than to pay fines and take checks.

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